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All cable assemblies are built-to-order and typically feature a 7-10 business day production lead-time. Most cable orders can be expedited via phone or email authorization for same day service at a 25% up charge before 12:00PM CST.

All stock/bulk cable and connectors are typically shipped the same day or next business day as the order. Our general rule for these orders is 1-2 business days lead-time. If your need is urgent, please contact us before placing your order. We will always do what we can do accommodate.

Stock Items: All stock items (i.e. bulk connectors and cabling) typically ship the same day or next business day of ordering. If an item is not in stock you will be notified via email with an expected ship date.

Cable Assemblies: All cable assemblies are built-to-order and typically feature a 3-5 business day lead-time. Most cable orders can be expedited via phone or email authorization for same day service at a 25% up charge before 12:00PM CST.

Shipping options are selected on the product checkout page. Yes, we ship internationally. Please see our Shipping page for more information regarding shipping - BTPA Shipping Information

Merchandise may be returned only after receiving a Return Authorization Number from our customer service department. Merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 25% inspection & restocking charge (except in-warranty defective merchandise or merchandise shipped in error by Best-Tronics Mfg., Inc.). Shipping & handling charges are not refundable. All returned merchandise must be in resellable condition. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge.

For warranty returns, please see our warranty policy.

Items that are custom-made and non-standard items on our site are subject to non-returnable